In case you’re unsatisfied with the hair products you purchased from APO, you can return them, meeting some criteria outlined below:

  • Contact our customer service within 7 days of purchase to initiate a refund/exchange request.
  • Hair is NOT installed, stained, cut or altered in any way
  • Please note: If the item is removed from the package and used in any visible way, all return and exchange policies become invalid
  • Hair must be in its original bundle and must not be tied at its top
  • Hair must be in the original packaging
  • Returned packages must include a copy of the original invoice
  • Shipping and handling belong to the customer’s responsibility
  • Goods must be received at our company office before the refund can be issued
  • Products must be returned at your expense. We recommend using a shipping service provider with a signature and/or insurance confirmation service to protect your package
  • Please do not return unauthorized. We are not responsible for lost items, unauthorized returns or items sent to the incorrect address.