FAQ

APOHAIR is a direct hair manufacturer with its own factory in Ninh Binh, Vietnam, not a trading company. We manage key manufacturing stages in-house, from hair sorting and processing to sewing, quality inspection, packing, and customized production.
Our manufacturing facility covers 33,000 m² and operates with 700+ skilled workers. This factory-direct model gives wholesale buyers greater control over specifications, production schedules, customization, and product quality.

APOHAIR has more than 15 years of experience manufacturing human hair products. Over this period, we have expanded from a small production operation into a large-scale manufacturer supplying hair extensions, wigs, and customized products to international wholesale buyers, salons, distributors, and private-label brands.

APOHAIR has a production capacity of approximately 20 tons of human hair products per month. Our factory can produce around 3,000–5,000 products per day, supported by 700+ skilled workers and dedicated production areas for processing, sewing, quality inspection, and packing.
This capacity allows us to handle both smaller wholesale requirements and large-volume orders for established brands and distributors.

Yes, wholesale buyers can visit APOHAIR’s factory in Vietnam. A factory visit allows you to inspect our production environment, manufacturing processes, workforce, quality-control procedures, and overall production capability before establishing a long-term sourcing relationship.
Factory visits are particularly useful for buyers who want to verify that they are working directly with a manufacturer rather than an intermediary.

APOHAIR can provide company information and relevant certification documents to support supplier verification before an order is placed. Our current certifications and testing documentation include ISO 9001:2015, SA8000:2014, and REACH Test documentation.
Buyers requiring specific documentation for supplier onboarding, procurement, compliance, or import procedures should confirm the required documents with our team before ordering.

APOHAIR specializes in Vietnamese human hair sourced through controlled supply channels in Vietnam. Hair materials are selected and sorted before production according to the quality, texture, color, and product specifications required for each order.
This sourcing and sorting process allows us to manufacture different categories of extensions, wigs, bulk hair, closures, frontals, toppers, and customized products.

APOHAIR follows responsible sourcing practices and aims to ensure that hair suppliers are treated fairly during the collection process. Our social responsibility approach includes fair compensation for local hair suppliers and responsible labor practices throughout manufacturing.
APOHAIR is also certified to SA8000:2014, which covers areas such as fair labor practices, employee welfare, workplace conditions, and social accountability.

APOHAIR supplies hair products to more than 120 countries worldwide. Our international markets include the United States, United Kingdom, Germany, France, Brazil, Nigeria, and other countries across North America, Europe, Africa, South America, and additional regions.
Working across different markets also gives our team experience with varying product preferences, order sizes, shipping requirements, and B2B purchasing models.

Customer contact information is not shared without the customer’s permission. For qualified wholesale buyers, APOHAIR can discuss appropriate ways to verify our manufacturing capability and business history, while any direct customer reference remains subject to the existing customer’s consent.

APOHAIR’s confirmed product range includes Virgin and Remy human hair options, while availability of other grades should be confirmed for the specific product you want to order. Different hair qualities are selected according to the required product type, processing level, target market, and price range.
For wholesale orders, the exact hair grade should be stated clearly in the quotation or product specification rather than relying only on general grade names.

Single-donor status and cuticle requirements depend on the specific hair grade and product ordered. APOHAIR sorts and processes hair according to defined quality requirements, but buyers requiring single-donor or specifically cuticle-aligned hair should include those requirements in the sample and bulk-order specifications.
This avoids treating terms such as “single donor” or “cuticle aligned” as universal claims across every APOHAIR product.

Single drawn hair contains more variation in strand length, while double drawn hair contains a higher proportion of strands close to the stated length. As a result, single drawn hair creates a more naturally tapered finish, whereas double drawn hair looks fuller and more uniform from the upper section toward the ends.
Double drawn products normally require more sorting because shorter strands are removed to achieve the fuller appearance.

Bundle and pack weight varies by product category and specification. APOHAIR confirms the net weight for each SKU or order before production so buyers can compare products, calculate inventory costs, and verify delivered quantities accurately.
For wholesale purchasing, the stated weight on the quotation or specification sheet should be used rather than assuming that every extension type follows one standard bundle weight.

Hair length is measured from the attachment or upper end of the product to the end of the hair strand. Straight products can be measured in their natural position, while wavy and curly textures should be stretched before measuring so the stated length reflects the actual strand length.
The exact starting point also depends on whether the product is a weft, keratin extension, tape-in, wig, closure, or another construction.

Vietnamese and Cambodian hair should not be judged by country name alone because donor selection, sorting, processing, and manufacturing standards also affect the final quality. APOHAIR specializes in Vietnamese human hair and controls its products according to defined specifications for texture, appearance, processing, and intended use.
Buyers comparing the two origins should evaluate physical samples under the same criteria rather than assuming that one origin automatically represents a particular grade.

Vietnamese hair differs from Indian, Brazilian, and Chinese hair in natural strand characteristics, available textures, sourcing systems, and processing practices, but origin alone does not determine finished-product quality. APOHAIR focuses on Vietnamese human hair because it can be selected and manufactured for a broad range of extensions, wigs, colors, textures, and professional applications.
When comparing origins, buyers should examine strand quality, processing history, density, shedding, tangling, color performance, and consistency between batches rather than relying only on marketing labels.

The lifespan of human hair extensions depends on the hair quality, attachment method, installation, maintenance routine, and amount of heat or chemical treatment. Semi-permanent extensions also require maintenance or repositioning as the client’s natural hair grows.
Because usage conditions differ significantly between clients, APOHAIR does not treat one lifespan figure as applicable to every product or installation method.

Yes, suitable APOHAIR human hair can be dyed or lightened, but the maximum safe lift depends on the specific hair grade, original color, previous processing, and bleaching method. There is no single bleaching level that should be promised across every product.
For salon brands that need a specific blonde or fashion shade, the safer approach is to test the selected hair first or request the target color during product development. This prevents a buyer from assuming that every batch can reach the same lightness without affecting strand integrity.

APOHAIR uses manufacturing and quality-control processes intended to minimize excessive shedding and tangling. However, all human hair products can develop shedding or tangling if the attachment is damaged, the hair becomes excessively dry, or unsuitable washing, heat, chemical, and maintenance practices are used.
Quality should therefore be evaluated together with the product construction and expected client-care routine.

Processing depends on the specific product, color, texture, and hair grade ordered. Some products retain more of the hair’s natural characteristics, while colored, textured, or specially finished products may undergo controlled processing to achieve the required appearance.
Buyers who need unprocessed or minimally processed hair should make that requirement explicit before approving a sample or bulk order.

APOHAIR cleans and processes hair before final inspection and packing, so finished products should arrive in a clean condition without an abnormal strong odor. If a buyer notices an unusual smell after delivery, the product should be documented and reported so the batch and packaging conditions can be reviewed.

APOHAIR performs quality control throughout production and completes a final inspection before products are packed for shipment. The process covers incoming hair selection and sorting, checks during manufacturing, product appearance and specification checks, and final quality inspection before packing.
Our quality-management system is supported by ISO 9001:2015 certification, while dedicated quality-control areas are included within our manufacturing facility.

Start by comparing the delivered products with the approved sample, purchase specification, and packing information. Buyers should verify quantity and weight first, then check length, color, texture, construction, appearance, shedding, tangling, and any customized requirements.
For large orders, inspect a representative portion of the shipment immediately after arrival and document any discrepancy with clear photos or videos before the products are distributed or altered.

There is no single defect rate that should automatically apply to every wholesale hair order. Acceptable tolerance depends on the product construction, order specifications, inspection method, and quality agreement established before production.
If a buyer uses a specific defect tolerance or AQL-based inspection standard, it should be agreed and documented before the bulk order begins rather than decided after delivery.

APOHAIR’s MOQ depends on the product category and level of customization. Sample and trial purchases can use smaller quantities, while customized manufacturing, private-label packaging, and larger OEM/ODM projects may require different minimums.
The exact MOQ should therefore be confirmed for the specific product rather than applying one quantity across APOHAIR’s entire catalog.

Mixed lengths, colors, and textures can be arranged for eligible wholesale orders, subject to the MOQ and production requirements of each product. Buyers should submit the intended product mix during quotation so APOHAIR can confirm whether the quantities can be combined and which specifications have separate minimum requirements.

APOHAIR calculates wholesale pricing from the actual product specifications and order volume. Hair grade, product construction, length, texture, color, weight or density, customization, packaging, and total quantity can all affect the final unit price.
Because APOHAIR manufactures directly, buyers receive a factory quotation rather than a price containing an additional trading-company layer.

Volume discounts depend on the product and total production quantity, so APOHAIR does not use one universal tier threshold for every category. The sales team calculates the applicable price from the requested SKU mix and quantity and can show how the unit price changes when the order moves to a higher production volume.

The valid period should be stated on the quotation provided for your order. Hair specifications, material availability, customization requirements, and production conditions can affect later pricing, so buyers should reconfirm an expired quotation before sending payment.

Available payment methods are confirmed on APOHAIR’s official quotation or invoice for each transaction. Because payment options can vary by buyer, destination, order size, and commercial arrangement, buyers should use only payment details verified through APOHAIR’s official business channels.

Deposit requirements and payment schedules depend on the order and should be confirmed before production begins. The quotation or order agreement should clearly state the deposit, remaining balance, payment milestones, production start conditions, and when final payment is due.
Custom manufacturing may have different requirements from ready-to-ship or repeat orders.

Availability of Alibaba Trade Assurance or escrow should be confirmed with APOHAIR for the specific transaction before payment. Buyers should not assume that an unlisted third-party payment route is officially supported and should verify all account details directly with APOHAIR.

The invoice currency is stated in the quotation and commercial documents for each order. International buyers can discuss the required settlement currency with the sales team before confirming the order so there is no ambiguity over exchange rates, bank charges, or the amount payable.

Yes, APOHAIR can provide commercial documentation for confirmed international orders, including the documents required to support payment, shipment, and customs procedures. Buyers with country-specific documentation requirements should provide them before dispatch so the shipping paperwork can be prepared correctly.

Payment arrangements for repeat customers are considered according to the cooperation history and commercial conditions of the account rather than being automatically granted. Buyers seeking different terms after establishing a purchase history should discuss them with APOHAIR before the next order is confirmed.

Yes, buyers can use sample or trial orders to evaluate APOHAIR products before moving to larger wholesale quantities. A sample allows you to check hair quality, color, texture, construction, and suitability for your target customers under your own salon or retail conditions.
For a new supplier relationship, the sample should also become the reference point for later bulk-order specifications.

Sample pricing depends on the product, length, color, texture, customization, and shipping requirement. Whether the sample cost can be credited toward a later bulk order is not a universal rule and should be confirmed in writing when the sample quotation is issued.

Sample delivery time consists of any required preparation or production time plus international shipping time. Once a sample is ready to dispatch, shipping to the United States typically takes around 3–7 days.
A custom sample may require additional manufacturing time before that shipping window begins.

Yes, APOHAIR can develop customized samples for specific colors, lengths, textures, and product constructions when the requested specification is feasible. This is particularly useful for private-label and OEM/ODM buyers because the approved sample can establish the reference specification before bulk production.

The minimum trial quantity depends on the product category and customization level. A standard product may support a smaller starting quantity than a custom-developed product or custom-branded package, so the exact minimum should be confirmed for the SKU you want to test.

Production time depends on the product category, quantity, color, texture, customization, and current production schedule. Standard specifications usually require fewer production steps than custom colors, new constructions, or private-label products.
APOHAIR confirms the expected production lead time after the final specifications and quantities have been approved.

Large-volume lead time is calculated from the quantity, product mix, customization, and factory schedule at the time the order is confirmed. APOHAIR has approximately 20 tons of monthly production capacity, produces around 3,000–5,000 products per day, and operates with 700+ skilled workers, providing the infrastructure required for substantial B2B orders.
The exact completion date should still be confirmed for each production plan rather than inferred from total factory capacity.

Stock availability depends on the specific product, while customized OEM/ODM products are manufactured according to approved requirements. Buyers should confirm current stock for standard SKUs when requesting a quotation.
For custom products, production begins from the confirmed specifications, quantities, sample requirements, and packaging arrangement.

Whether an order can be changed or cancelled depends on how far it has progressed into procurement and production. Buyers should request a change immediately because adjustments become more difficult once customized hair, colors, components, packaging, or finished products have entered production.
Any cost or refund implications should be confirmed according to the order agreement before the change is accepted.

The carrier is selected according to destination, shipment size, required delivery speed, service availability, and buyer requirements. Because available routes can change by country and shipment type, APOHAIR confirms the shipping service when the order is quoted or prepared for dispatch rather than applying one carrier to every destination.

International shipping time varies by destination, carrier, customs processing, and shipping service. For the United States, APOHAIR shipments typically take around 3–7 days in transit under the applicable shipping service.
Buyers in other countries should request a destination-specific estimate because the US transit time should not be applied globally.

Shipping charges are calculated from the destination, shipment weight and dimensions, delivery service, and available logistics route. Larger orders may also require a different freight method from small sample or trial shipments.
APOHAIR confirms the shipping charge before dispatch so the buyer can review the logistics cost together with the product value.

Responsibility for import duty and customs clearance depends on the delivery term agreed for the order. Under DDP, the seller assumes more responsibility for delivery and import charges, while DDU is an older trade term that has largely been replaced by DAP, under which import duties and taxes are normally handled by the buyer.
The applicable Incoterm and customs responsibility should be stated clearly in the quotation or shipping agreement before payment so buyers are not surprised by destination charges.

The HS classification and declared commercial value should reflect the actual product and transaction documents for the shipment. Because classification can differ by product construction and destination requirements, the exact HS code should be confirmed for the relevant order rather than applying one code to every APOHAIR product.
Buyers should also provide any documentation requirements from their customs broker before the shipment is prepared.

APOHAIR supplies customers in more than 120 countries and has experience serving markets with different customs and logistics requirements. Our established markets include Nigeria and Brazil, while the appropriate route for Ghana or another destination should be checked when the order is quoted.
For markets with complex customs procedures, the buyer and APOHAIR should confirm documentation, delivery terms, and the shipping route before dispatch.

Shipment insurance depends on the shipping service and logistics arrangement selected for the order. Buyers who require cargo protection against loss or transportation damage should request insurance before shipment so its availability, coverage, and cost can be confirmed.

Yes, tracking information is provided when the selected shipping service supports shipment tracking. Once the order has been dispatched, the available tracking reference can be used to follow the shipment through the carrier’s delivery network.

APOHAIR packages products according to the product construction, order quantity, shipping requirements, and agreed branding specifications. The objective is to protect the hair and attachment components during international transportation while keeping each SKU identifiable when the shipment reaches the buyer.
For private-label orders, branded packaging can also be incorporated into the agreed production specification.

Contact APOHAIR with the order information and evidence of the issue so the product can be compared with the confirmed specification. Photos, videos, product labels, and a clear description of the problem help the team determine whether the concern relates to manufacturing, specification, handling, installation, or another factor.
Any remedy is then handled according to the agreed order and applicable after-sales policy.

Report any incorrect, missing, short, or damaged items as soon as the shipment is inspected. Keep the packaging and provide the order number, affected product details, quantities, and clear photos or videos so APOHAIR can verify the discrepancy against production and shipping records.
The appropriate solution depends on the nature of the issue and the terms confirmed for the order.

APOHAIR aims to reproduce the specifications of previous orders as consistently as possible, but slight variation can occur because human hair is a natural material. Repeat orders should therefore use the same product code, hair grade, length, texture, color specification, construction, and approved reference whenever possible.
For products where color or texture consistency is commercially critical, retaining an approved sample or precise specification gives the factory a stronger reference for the next production batch.

Use your previous order number, invoice, SKU, or approved specifications when requesting a reorder. This lets APOHAIR identify the earlier product configuration more quickly and reduces the need to rebuild details such as length, color, texture, quantity, packaging, and shipping requirements from the beginning.
Any changes from the previous order should be stated separately before production is confirmed.

APOHAIR provides sales and order support to wholesale customers throughout quotation, production, shipping, and after-sales communication. Whether a specific account receives one dedicated manager depends on the partnership structure and ongoing business requirements.
Long-term buyers can discuss the most suitable communication and account-management arrangement with APOHAIR.

APOHAIR’s team operates from Vietnam, which uses UTC+7. Response time varies according to the communication channel, inquiry complexity, and working schedule, so APOHAIR does not need to promise one universal response time unless a specific service commitment has been agreed with the buyer.
International buyers should account for the time-zone difference when sending urgent production or shipping requests.

Yes, APOHAIR provides private-label manufacturing and can customize packaging for brands that want to sell products under their own identity. Packaging specifications can be developed around the brand’s logo, product information, presentation requirements, and selected packaging format.
Private-label production can be combined with APOHAIR’s broader manufacturing and customization capabilities.

The MOQ for custom-branded packaging depends on the packaging type, materials, printing process, design, and supplier production requirements. Because a simple label and a fully customized box have different manufacturing minimums, APOHAIR confirms the packaging MOQ after reviewing the requested design.
This MOQ may differ from the MOQ of the hair product itself.

Yes, APOHAIR provides both OEM and ODM services for international hair brands. OEM production allows buyers to manufacture according to their own specifications, while ODM cooperation can include broader product development based on the brand’s target market and product concept.
APOHAIR can support customization involving product construction, color, length, texture, packaging, and other agreed specifications through its in-house manufacturing and R&D capabilities.

Dropshipping availability should be confirmed according to the buyer’s market, product range, order volume, and fulfilment requirements. APOHAIR’s core capabilities include wholesale manufacturing, private label, and OEM/ODM production, while direct-to-customer fulfilment requires a separate logistics arrangement.
Retailers or salons interested in this model should define the destination markets and expected order flow before a dropshipping setup is approved.

Exclusive distribution can be discussed as a separate commercial partnership rather than being automatically included with a wholesale account. Any exclusivity arrangement would need to consider the target territory, product range, expected sales volume, market-development plan, and commitments from both parties.
The terms should be documented clearly before the buyer represents itself as an exclusive APOHAIR distributor.

APOHAIR partners may request permission to use available product photos, videos, or other marketing materials, but usage rights should be confirmed before publication. Approval can depend on the specific asset, brand relationship, intended channel, and whether the content contains APOHAIR branding or material belonging to another party.
For private-label partners, marketing-material requirements can also be discussed as part of the broader cooperation plan.