Privacy Policy

Last Updated: March 1, 2026 | Effective Date: March 1, 2026

APOHAIR is a Vietnam-based wholesale human hair manufacturer and vendor serving B2B buyers across the United States, including salon owners, distributors, and wholesale purchasers. This privacy policy explains what personal data APOHAIR collects, how APOHAIR uses it, who receives it, and what rights you hold under US privacy law.

APOHAIR collects identifiers, commercial data, and internet activity information during account registration, browsing, and transactions. APOHAIR processes this data for order fulfillment, account management, personalized recommendations, and service improvement. APOHAIR does not sell your personal information. Your data transfers between Vietnam and the United States under contractual safeguards. You hold the right to access, correct, delete, and port your data under applicable US state privacy laws, including CCPA/CPRA.

1. What Information Does APOHAIR Collect?

APOHAIR collects personal information from wholesale buyers across 5 categories defined under the CCPA.

Identifiers. Your name, email address, phone number, and physical address are collected during account registration or order placement.

Commercial Information. Your purchase history, transaction details, billing address, and shipping address from wholesale orders for hair extensions, wigs, and related products.

Internet and Network Activity. Your IP address, browser type, device information, pages visited, and browsing behavior on apohair.com, gathered automatically.

Geolocation Data. Approximate location derived from your IP address to optimize shipping and regional service.

Inferences and Preferences. Your language preference, product category interests, and browsing patterns are used to generate personalized wholesale recommendations.

APOHAIR collects this data through 2 methods: directly from you (account forms, orders, inquiries) and automatically through cookies, server logs, and tracking technologies.

2. How Does APOHAIR Use Your Information?

APOHAIR processes your personal data for 6 purposes, each under a defined legal basis.

  • Account Management: Creating and maintaining your wholesale buyer account. Basis: contractual necessity.
  • Order Fulfillment: Processing purchases, arranging shipping, handling returns, and resolving delivery issues. Basis: contractual necessity.
  • Transactional Communications: Sending order confirmations, payment receipts, shipping notifications, and logistics updates related to your orders. Basis: contractual necessity.
  • Promotional Communications: Sending product recommendations, wholesale discounts, hair care tips, and market trend updates via email, SMS, or post. Basis: your consent. You may opt out at any time.
  • Personalization: Analyzing your preferences and purchase history to recommend relevant hair extension products, textures, and styles. Basis: legitimate interest.
  • Service Improvement and Legal Compliance: Enhancing website functionality, developing products, responding to complaints, and meeting legal obligations. Basis: legitimate interest and legal obligation.

3. Who Does APOHAIR Share Your Information With?

APOHAIR does not sell, rent, or license your personal data to external parties. APOHAIR shares limited data with specific service partners under strict confidentiality agreements.

  • Shipping Carriers: DHL, UPS, FedEx, and EMS receive your name, address, email, and phone number for order delivery.
  • Payment Processors: PayPal and Stripe receive billing data to complete wholesale transactions securely.
  • Analytics Providers: Google Analytics receives non-identifying data (visitor counts, browsing patterns) to improve user experience.
  • Email and CRM Platforms: Marketing and CRM tools process communications and buyer account management.
  • Authorized Affiliates: Affiliates may process your data under written data processing agreements with equivalent protections.
  • Business Transactions: Personal data may be transferred to third parties during mergers, acquisitions, or reorganizations.

4. How Does APOHAIR Use Cookies and Tracking Technologies?

APOHAIR uses 2 types of cookies on apohair.com.

Persistent Cookies remain on your device for up to 24 months. APOHAIR uses them to store your shipping country, cart contents, and preferences between visits.

Session Cookies disappear when you close your browser. APOHAIR uses them to verify login status and maintain active sessions.

Third-party cookies from Google Analytics collect aggregate browsing statistics. Some track behavior across websites to deliver relevant recommendations.

Manage or delete cookies through your browser’s “Help” menu. Disabling cookies prevents the shopping cart from functioning.

Do Not Track Disclosure. APOHAIR does not currently respond to DNT browser signals. No uniform standard for DNT recognition exists at this time.

5. How Does APOHAIR Protect Your Information?

APOHAIR implements 4 security layers to safeguard personal data.

  • Encryption: SSL encryption protects all financial transactions and data transmissions, preventing external parties from intercepting information.
  • Physical Security: Servers operate in secure environments behind locked enclosures and electronic firewalls.
  • Access Controls: Only employees with specific job requirements have access to personal information.
  • Administrative Procedures: Internal protocols govern data handling, incident response, and employee privacy training.

No internet transmission is 100% secure. You transfer information at your own risk. You are responsible for maintaining the confidentiality of your APOHAIR credentials.

6. How Does APOHAIR Handle International Data Transfers?

APOHAIR processes and stores personal data on servers in Vietnam. Your data transfers from the United States to Vietnam when you register, order, or interact with apohair.com.

APOHAIR protects cross-border transfers through written data processing agreements, SSL encryption during transmission, and role-based access controls. Vietnam does not hold an adequacy determination from the US regulatory bodies. APOHAIR relies on contractual clauses and technical measures to ensure protection equivalent to US privacy standards. You consent to this international transfer by using APOHAIR services.

7. How Long Does APOHAIR Retain Your Data?

APOHAIR retains personal data for defined periods based on category.

Active Account Data: Retained for the lifetime of your active account.

Transaction Records: Retained for 7 years per applicable tax and commercial regulations.

Backup Data: Removed within 90 days after account deletion.

Marketing Data: Deleted within 30 days of your opt-out request.

APOHAIR reviews stored data regularly and deletes or anonymizes information no longer needed.

8. What Are Your Privacy Rights Under US Law?

US wholesale buyers hold specific privacy rights regarding data stored by APOHAIR.

Right to Access: Request a copy of the personal information APOHAIR collected about you.

Right to Correct: Update inaccurate information through your account dashboard or customer service.

Right to Delete: Request deletion of your data. APOHAIR responds within 48 hours and removes all information completely.

Right to Opt Out: Unsubscribe from promotional emails via the “unsubscribe” link. Opt out of SMS by emailing customer service.

California Residents (CCPA/CPRA): Additional rights include: Knowledge of data collected and purposes, opt-out of data sales (APOHAIR does not sell data), limitation of sensitive personal information use, and non-discrimination for exercising rights. APOHAIR responds to verified CCPA requests within 45 days.

Other State Rights: Virginia, Colorado, Connecticut, and other states with privacy laws grant similar access, correction, deletion, and opt-out rights. APOHAIR respects all applicable state regulations.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf with written authorization and identity verification.

9. How Does APOHAIR Respond to Data Breaches?

APOHAIR maintains a breach response protocol. APOHAIR monitors systems continuously for unauthorized access and assesses scope, severity, and affected data categories immediately upon detection.

APOHAIR notifies affected users via email within the timeframes required by applicable state laws. California law requires notification without unreasonable delay. Notifications describe the incident nature, affected data categories, and remedial steps taken.

10. Does APOHAIR Collect Information from Minors?

APOHAIR does not knowingly collect personal information from children under 13. Users under 16 require parental authorization. APOHAIR deletes data immediately upon discovering collection from a child under 13. Report underage registrations at marketing@apohair.com or (+84) 862 132 366.

11. Does APOHAIR Use Automated Decision-Making or Profiling?

APOHAIR uses basic profiling to generate personalized hair extension recommendations based on browsing history and purchase patterns. APOHAIR does not make automated decisions producing legal or significant effects without human review. Opt out of profiling by contacting customer service.

12. How Can You Contact APOHAIR About This Policy?

Contact APOHAIR for privacy inquiries, data requests, or policy questions.

  • Business Address: Building 3A, Lane 82 Duy Tan, Cau Giay, Hanoi, Vietnam
  • Email: wholesale@apohair.com or marketing@apohair.com
  • Phone: (+84) 862 132 366
  • WhatsApp: (+84) 862 132 366
  • Website: apohair.com

Dispute Resolution: APOHAIR resolves privacy complaints through 3 steps: informal resolution with customer service, mediation with a mutually agreed third party, and binding arbitration. Vietnamese law governs this policy. Disputes fall under Hanoi court jurisdiction unless US law requires otherwise.

APOHAIR responds to inquiries within 5 business days. APOHAIR updates this policy periodically and posts changes on this page with an updated “Last Updated” date. APOHAIR notifies registered users via email before material changes. Your continued use of apohair.com constitutes acceptance of updated terms.