Order Confirmation and Payment
Thank you for choosing APOHAIR for your hair extension needs. We appreciate your trust in our 100% Vietnamese Human Hair products. This page outlines our order confirmation process, payment policies, and shipping procedures so you know exactly what to expect after placing your order.
With over 15 years of experience serving customers in 120+ countries, we have developed streamlined processes that prioritize quality and customer satisfaction. Our strong management policy and well-stocked inventory mean fast processing times and reliable delivery. From order confirmation to your doorstep, we handle every step with the professionalism you deserve.
Order Confirmation Process
After you place your order, our sales team from APOHAIR’s wholesale hair factory in Vietnam will contact you to confirm all product specifications. This step protects both you and APOHAIR by ensuring we manufacture exactly what you require.
During the confirmation call, our sales agent verifies your product details, including length, texture, color, and quantity. We also confirm your shipping address and preferred delivery method. This personal touch helps prevent mistakes and allows you to ask questions about your specific order.
Your order is processed in our production system only after you confirm the specifications and complete payment. This policy ensures our quality standards and provides you with confidence that your products will meet your expectations.
Payment Policy
APOHAIR accepts multiple payment methods to accommodate customers worldwide. Select the option that best suits your location and preferences.
Available Payment Methods:
- PayPal – A 4% transaction fee applies
- Direct card payment through Visa/MasterCard – A 3.4% transaction fee applies
- Bank transfer/deposit – Around $15–$30 per transaction(Please note that transaction fees may vary depending on the payment provider or bank.)
Our sales team provides specific payment instructions based on your chosen method. We guide you through the process and answer questions about requirements in your country.
Important: Your order will not enter production until we confirm successful payment. This policy safeguards your investment and enables us to uphold our quality standards. We send payment confirmation within 2-3 business days after receiving your payment, then begin production immediately.
Shipping And Delivery Policy
APOHAIR works with trusted international shipping partners including DHL, UPS, FedEx, and cargo carriers to deliver wholesale hair products worldwide. Delivery time depends on the destination, shipping method, and order requirements.
Order Processing Time
For in-stock products, APOHAIR typically prepares orders for shipment within 1 – 2 business days after payment confirmation.
For custom and made-to-order products, processing time depends on product specifications, customization requirements, and current production schedules. Customers can contact APOHAIR sales representatives for an estimated production timeline before placing an order.
Delivery Time By Region
After the order is prepared and shipped, delivery time varies by destination:
| Destination Region | Estimated Delivery Time |
|---|---|
| USA & Canada | 3 – 7 days |
| UK, Ireland & Western Europe | 3 – 7 days |
| Eastern Europe | 3 – 7 days |
| Middle East | 3 – 5 days |
| Australia & New Zealand | 3 – 7 days |
| Asian Countries | 3 – 5 days |
| Africa | 3 – 7 days |
| South America | 3 – 7 days |
Delivery estimates may vary depending on customs clearance, local regulations, and the selected shipping carrier. APOHAIR sales agents provide the final estimated delivery time based on your destination and shipping method.
Shipping Agents
APOHAIR collaborates with international courier services and logistics partners to deliver orders to customers worldwide. Available shipping options include DHL, UPS, FedEx, EMS, and cargo carriers depending on the destination region.
Once your order is ready for shipment, APOHAIR provides shipping confirmation and delivery details. Shipping costs depend on the selected carrier, package weight, destination, and preferred delivery speed.
Issue Resolution
Damaged or Lost Products
Report any issues immediately when you discover problems with your order. Quick notification helps us resolve issues faster and more effectively.
For damaged or incorrect products, please contact your sales agent with photos and a detailed description of the issue. We review each case individually and work towards solutions that meet your needs. Our commitment includes coordinating replacements or providing refunds when appropriate.
Lost packages receive similar attention. We track shipments closely and coordinate with carriers when delays occur. If a package goes missing, we file claims with the shipping company and arrange solutions based on the specific situation.
Incorrect Address Information
Double-check your shipping address during the order confirmation process. Address accuracy plays a critical role in successful delivery.
Always provide complete and accurate address information, including:
- Correct house number and street name
- Apartment or suite number (if applicable)
- Zip code or postal code
- City and county/district
- State or province
- Country
Complete address information helps prevent delivery delays and ensures our shipping partners can reach you successfully. Double-check all details before confirming your order to avoid shipping complications.
We do not accept P.O. boxes as shipping addresses. Please provide the correct house number, street, zip code, city, county, state, and country so we can fulfill your express shipping request.
Important: We cannot be held responsible for packages that become lost or sent to the wrong address due to buyers providing incorrect addresses. Please verify your address carefully to ensure that packages do not become lost in transit.
Working Schedule
Our office operates from Monday to Saturday. We remain closed on Sundays and other Vietnamese holidays.
This means your order can only be processed and shipped during business hours on these days. You can expect order processing, payment confirmation, and shipping to happen during our working days. Plan accordingly when placing time-sensitive orders.
APOHAIR ETHICAL & PREMIUM HUMAN HAIR EXTENSIONS MANUFACTURER
- Address: Building 3A, Lane 82 Duy Tan, Cau Giay, Hanoi, Vietnam
- Factory: Minh Luong, Yen Luong Ward, Ninh Binh, Vietnam
- WhatsApp: +84 862 132 366
- Email: [email protected]
- Website: https://apohair.com