Privacy Policy

1. What Information Do We Collect?

APOHAIR collects specific information to provide you with personalized product recommendations, efficient customer service, and timely news notifications about our premium hair extensions.

We record information from your visits to our website, account registration, and browsing activities. This includes your name, email address, gender, and contact details such as your phone number and address. We also collect your billing and shipping address information when you make purchases.

Your technical information is automatically gathered, including your IP address and device information. We note your language preferences and merchandise category preferences to better serve your hair extension needs.

2. How Do We Use Your Information?

APOHAIR processes the personal information you voluntarily provide to us for several specific purposes related to our hair extension business and customer service.

We use your personal data to create and manage your personal account at APOHAIR.

We process your information to complete transactions with you for hair extension purchases.

We contact you in the event of any problems with the delivery of your items.

We communicate with you about the latest market trends and enable you to participate in promotions if you have subscribed.

We analyze your needs and preferences to recommend personalized hair extension products.

We develop, enhance, market, and provide products and services to meet your specific requirements.

We process exchanges or product returns for your hair extension orders.

We improve our services and respond to your requests or complaints.

We send service-related notifications including:

  • Your order confirmation email
  • Your address change confirmation email
  • Your payment confirmation email
  • Your order delivery notice
  • Your package logistics method changing notification

These items are closely related to your orders. We strongly recommend that you do not unsubscribe from these communications. If you delete your account information, you will no longer receive these emails.

The frequency of these notifications depends on your interaction with our website. We cannot promise a specific number of deliveries.

We send personalized product recommendations, services, discounts, shopping and wearing tips, maintenance tips, service policy updates, and offers that may interest you through email, post, or SMS.

3. Will Your Information Be Shared with Anyone?

At APOHAIR, we do not sell, rent, trade, or license your personal or financial information to external parties.

We only share your personal information in the following specific situations:

Service Delivery Partners We provide your name, shipping address, email, and phone number to delivery partners such as DHL, USPS, EMS, UPS, and FedEx to guarantee delivery of your hair extension orders.

Analytics and Statistics We may share non-identifying information such as daily visitor numbers or order sizes with third parties like advertising partners and Google Analytics to enhance user experience.

Authorized Affiliates We may authorize affiliates to process your personal data after signing strict written data processing agreements.

Business Transactions In the event of mergers, reorganizations, acquisitions, or other business transactions, we may transfer personal data to relevant third parties.

All third-party partners are bound by strict confidentiality agreements and are not permitted to use your information for any purpose other than providing the specific services you requested.

4. Do We Use Cookies and Other Tracking Technologies?

APOHAIR uses cookies and similar technologies to enhance and simplify your browsing experience on our website.

A cookie is a small text file that is saved to your computer or mobile device during your visit and retrieved during subsequent visits. We use these technologies to improve your shopping experience for hair extensions and related products.

We do not use cookies to disclose your information to third parties. Our website also contains third-party cookies that we use to collect statistics in aggregate form through analysis tools such as Google Analytics. Some of these cookies may track your behavior across multiple websites to provide better service and relevant product recommendations.

There are two types of cookies: Persistent and temporary session cookies. Persistent cookies are stored as files on your computer or mobile device for a maximum period of 24 months. We use persistent cookies to store your shipping country and shopping bag contents when you are not logged in.

Session cookies are stored temporarily and disappear when you close your browser. We use session cookies to check whether you are logged in to your APOHAIR account.

You can easily erase cookies from your computer or mobile device using your browser settings. For detailed instructions on how to handle and delete cookies, please look under “Help” in your browser.

You can choose to disable cookies or receive notifications each time a new cookie is sent to your device. However, please note that if you disable cookies, you will not be able to use the shopping cart functionality on our website.

5. How Long Do We Keep Your Information?

APOHAIR retains your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, including providing our hair extension products and services, maintaining your account, and complying with legal obligations.

We keep your account information while your account remains active or as needed to provide you with our services. If you delete your account, we will remove your personal information from our active systems, though some information may be retained in backup systems for a limited time.

Transaction records and order information may be retained for longer periods as required by applicable laws, regulations, or for legitimate business purposes such as warranty claims, returns, or dispute resolution.

We regularly review the information we hold and delete or anonymize data that is no longer needed for the purposes for which it was collected.

6. How Do We Keep Your Information Safe?

APOHAIR incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information.

We use Secure Sockets Layer (SSL) encryption for all financial transactions and data transmissions through our website. SSL encrypts all information sent between you and our website, ensuring that card details and personal information cannot be read by external parties.

When you visit our website, you access servers kept in a secure physical environment, behind locked cages and electronic firewalls. We rely on third-party service providers for the physical security of some of our computer hardware.

Access to your personal information is restricted to only employees who need access to perform specific job functions.

While we use industry-standard precautions to safeguard your personal information, no data transmissions over the Internet can be guaranteed 100% secure. You understand that any information you transfer to us is done at your own risk, though we will do our best to protect your data security.

You are responsible for maintaining the security and confidentiality of your APOHAIR username and password.

7. Do We Collect Information from Minors?

APOHAIR takes children’s privacy seriously and has specific policies regarding the collection of information from minors.

If you are under 16 years old, please use APOHAIR only with permission or authorization from the holder of parental responsibility for the child.

APOHAIR does not knowingly collect, use, or transfer data to third parties from children under 13 years of age. We will immediately delete any data when we learn that we have collected personal information from a child under 13.

If you discover that a child under 13 years old has registered on our website, please contact us immediately to delete their information. We are committed to promptly addressing such situations to protect children’s privacy.

You can reach us through the following contact methods:

Email: [email protected]
Telephone: (+84) 902 190 509

8. What Are Your Privacy Rights?

At APOHAIR, you have several rights regarding your personal information and how we use it.

Right to Access Your Information

You can request to see what personal information we have collected about you and how we use it.

Right to Update or Correct Your Information

You can update or correct your personal information by logging into your account or contacting our customer service team.

Right to Delete Your Account

APOHAIR is committed to providing you with continuous, high-quality products and services. However, if you want to delete all your data information on our website, we respect your choice and will fully cooperate. Please contact APOHAIR customer service and they will reply to you within 48 hours. All your information will be completely deleted from our servers.

Right to Opt-Out of Communications

If you no longer wish to receive promotional communications, you may opt-out by unsubscribing from these communications at any time by clicking the “unsubscribe” hyperlink contained at the bottom of each email. You can also unsubscribe from SMS by emailing our customer service.

Right to Limit Data Processing

You can request that we limit how we process your personal information in certain circumstances.

How to Exercise Your Rights

To exercise any of these rights, please contact our customer service team. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

9. Do We Make Updates to This Policy?

APOHAIR may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements.

When we make updates and changes to our privacy policy, we will post those changes on this page. We will also update the “Last Updated” date at the top of this policy to indicate when the most recent changes were made.

If we make important changes that relate to the personal information we have previously gathered, we will inform you via email to your registered email address to obtain your agreement or through a public posting on our website.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information and your rights regarding your personal data.

Your continued use of our website and services after any changes to this privacy policy constitutes your acceptance of the updated terms.

10. How Can You Contact Us About This Policy?

If you have questions or concerns about this privacy policy or how we handle your personal information, please contact us through any of the following methods:

Contact Information:

Email: [email protected] or [email protected]
Phone: (+84) 902 190 509
WhatsApp: Click here to contact us

Business Address:
APOHAIR Ethical & Premium Human Hair Extensions Manufacturer
Building 3A, Lane 82 Duy Tan, Cau Giay, Hanoi, Vietnam

We are committed to responding to your privacy-related inquiries as soon as possible.