Romantic Curly Flat Weft Hair Extensions

We offer a 100% Satisfaction Guarantee on our hair products. To ensure a smooth process, if you are not satisfied with the quality of the product received, please contact our customer service team within 7 days of receiving your package to initiate a return or exchange. All requests must be approved by our support team before any items are shipped back to our facility. We are happy to offer a 100% refund of the hair cost, provided the product is returned in its factory-original condition, remains unused, and is kept in its original packaging with all security ties intact.

For hygiene and quality standards, any hair that has been installed, cut, colored, or chemically treated will not qualify for a return. Please keep in mind that original shipping costs, PayPal transaction fees, and any other additional service charges are non-refundable under any circumstances. Additionally, we are not responsible for goods damaged or lost by the carrier during the return transit; therefore, we recommend using a shipping carrier that offers signature verification and insurance to protect your package.

Our return shipping policy is straightforward as we are a wholesale company focused on providing the best possible pricing for our customers. Please kindly understand that we are unable to cover the fees for return shipping, and you will be responsible for paying all return shipping fees, customs fees, and duties for any shipments back to our facility.

Please also note: Any visible signs of use or removal from the original packaging will void the return and exchange policy.

We prioritize US orders with premium services from FedEx Priority and UPS Worldwide Saver, ensuring your hair reaches you in as little as 3-5 days

For products in stock, processing takes only 1-2 days after your order is placed, while custom and made-to-order items require a specific production time estimate from our sales agents based on your unique specifications.

Processing times for custom orders may also vary depending on current production schedules and the complexity of the requirements. To ensure your express shipping request is fulfilled without delay, please provide a complete and accurate physical address, as we cannot ship to P.O. boxes. By providing a detailed address—including house number, street, zip code, and city—you help us guarantee that your premium hair extensions are delivered safely and efficiently to your doorstep.

Please note that any import duties or customs taxes are not included in the shipping cost and remain the responsibility of the recipient.