Order Confirmation and Payment

Thank you for choosing APOHAIR for your hair extension needs. We appreciate your trust in our 100% Vietnamese Human Hair products. This page outlines our order confirmation process, payment policies, and shipping procedures so you know exactly what to expect after placing your order.

With over 15 years of experience serving customers in more than 50 countries, we have developed streamlined processes that prioritize quality and customer satisfaction. Our strong management policy and well-stocked inventory mean fast processing times and reliable delivery. From order confirmation to your doorstep, we handle every step with the professionalism you deserve.

Order Confirmation Process

After you place your order, our sales team from APOHAIR’s wholesale hair factory in Vietnam will contact you to confirm all product specifications. This step protects both you and APOHAIR by ensuring we manufacture exactly what you require.

During the confirmation call, our sales agent verifies your product details, including length, texture, color, and quantity. We also confirm your shipping address and preferred delivery method. This personal touch helps prevent mistakes and allows you to ask questions about your specific order.

Your order is processed in our production system only after you confirm the specifications and complete payment. This policy ensures our quality standards and provides you with confidence that your products will meet your expectations.

Payment Policy

APOHAIR accepts multiple payment methods to accommodate customers worldwide. Select the option that best suits your location and preferences.

Available Payment Methods:

• PayPal – No additional fees
• Direct card payment through Visa/MasterCard – No additional fees
• Bank transfer/deposit – $15 per transaction

Money transfer services, including Western Union, MoneyGram, RIA, Wise Transfer, and XOOM – No additional fees

Our sales team provides specific payment instructions based on your chosen method. We guide you through the process and answer questions about requirements in your country.

Important: Your order will not enter production until we confirm successful payment. This policy safeguards your investment and enables us to uphold our quality standards. We send payment confirmation within 2-3 business days after receiving your payment, then begin production immediately.

Shipping and Delivery Policy

Since we maintain a strong management policy and keep all product lines well-stocked, our delivery time and availability remain unmatched among online hair extension retailers.

Order Processing Time

For products in stock, processing takes only 1-2 days for your order to be prepared for shipping after it is placed.

For custom and made-to-order products, please contact our sales agent to obtain an accurate production time estimate. Processing times vary based on specifications and current production schedules.

Delivery Time

The time it takes for your order to reach your door depends on your location. An order typically takes 3-5 days to reach your shipping address. Contact our sales agent to obtain an accurate estimated delivery time for your specific location.

Shipping Agents

APOHAIR collaborates with a range of trusted shipping partners to deliver to customers worldwide. Popular courier services, including DHL, FedEx, UPS, and EMS, are available in your region.

You will receive confirmation from our sales agent once your order is ready to be shipped. The shipping price will also be provided based on your choice of shipping agent and preferred delivery time.

Issue Resolution

Damaged or Lost Products

Report any issues immediately when you discover problems with your order. Quick notification helps us resolve issues faster and more effectively.

For damaged or incorrect products, please contact your sales agent with photos and a detailed description of the issue. We review each case individually and work towards solutions that meet your needs. Our commitment includes coordinating replacements or providing refunds when appropriate.

Lost packages receive similar attention. We track shipments closely and coordinate with carriers when delays occur. If a package goes missing, we file claims with the shipping company and arrange solutions based on the specific situation.

Incorrect Address Information

Double-check your shipping address during the order confirmation process. Address accuracy plays a critical role in successful delivery.

Always provide complete and accurate address information, including:

• Correct house number and street name
• Apartment or suite number (if applicable)
• Zip code or postal code
• City and county/district
• State or province
• Country

Complete address information helps prevent delivery delays and ensures our shipping partners can reach you successfully. Double-check all details before confirming your order to avoid shipping complications.

We do not accept P.O. boxes as shipping addresses. Please provide the correct house number, street, zip code, city, county, state, and country so we can fulfill your express shipping request.

Important: We cannot be held responsible for packages that become lost or sent to the wrong address due to buyers providing incorrect addresses. Please verify your address carefully to ensure that packages do not become lost in transit.

Working Schedule

Our office operates from Monday to Saturday. We remain closed on Sundays and other Vietnamese holidays.

This means your order can only be processed and shipped during business hours on these days. You can expect order processing, payment confirmation, and shipping to happen during our working days. Plan accordingly when placing time-sensitive orders.